As you learn to navigate the site, you may encounter questions. Please reference our AlumniFinder Search FAQ as a guide. You may also feel free to contact your Account Representative at 888-732-0581.
Do we have to provide billing information and credit references to take advantage of the free trial?
How many clicks will we get with the free trial?
What constitutes a “click?”
What if we decide we want to use the site after the free trial? What’s the process?
What if we decide we don’t want to use the site after the free trial? What’s the process?
Are free training webinars offered?
Are there any “Getting Started” documents to help us get familiar with the site?
How do I get my password reset if I’m locked out?
Is there a cost to look at a search I have already performed?
Sometimes when I run a search, I get an error message that says “Please use Recent Searches box to reload your previous search.” Why is that?
Can I use a prospect’s LexID on all searches?
What options do I have for using Social Security Numbers in my searches?
What is the purpose of the Two Factor Authentication for date of birth data?
What is the difference between Person Search (Basic) and Person Search (Premier)?
What is the difference between Phone Search (Basic) and Phone Search (Premier)?
Why would I use the Social Media Search?
Can I change my default search to something else?
Why am I not seeing as many results as I expected?
Where do I find Relatives, Neighbors, and Associates?
If I print (or email the Search Results), will I get the same data that is available on a report?
Are the results that I receive through AlumniFinder Search the same as the results that I would receive using Batch processing?
What types of donation information are available through the More Results feature and the Giving History Report? Currently, AlumniFinder Search offers data points on the following donor-related areas:
How long are my reports available online?
Where do I go to find reports I have created?
What is the cost of the Data Quality Report?
Where can I access the Data Quality Report?
How many records are needed to process a Data Quality Report?
How long does it typically take to run a Data Quality Report?
How can I obtain the results of the Data Quality Report so I can update the information in my database?
You will receive an email confirming your file has been submitted; please allow 24 hours for the append to complete. Upon completion, you will receive another email with the Job Number, File Name, and Password. Log in to AlumniFinder Online, click the “Data Quality Report” tab and then click on “Appends” to download your file.
What is the cost for obtaining the appended information from the Data Quality Report?
How long does it typically take to run the appends from a Data Quality Report?
Which Batch Appends are available through AlumniFinder Online?
When I use AlumniFinder’s Batch Append, how is the data sourced?
How many records are needed to perform a Batch Append?
What is the cost for Batch Appends?
Are there any field or data restrictions to be aware of when running Batch Appends?
How long does it take to receive a completed Batch Append?
How do I know who my AlumniFinder Sales Representative is?
How do I know who my Company Administrator is?
How can I see the status of my company’s users?
Is this site a pay-as-you-go service?
Do invoices come directly from AlumniFinder?
What billing options do we have for making payment?
How do I see user level activity in the system?
How do I add a new user?
How do I suspend a user?
How do I reactivate a suspended user?
How do I make a user an Administrator?
How do I change the searches that certain users have access to?
Where do I enter my PO number if I am paying by invoice?
Am I able to keep my AlumniFinder Online session open longer?
How do I use the Manage Budget feature?
Can I establish a budget amount for certain users?
How can I disable the Budgeting Tool after I have set a monthly budget amount?
What is the billing cycle on AlumniFinder Online?
How do I look at last month’s invoice broken down by user?
How do I change the name or mailing address on my invoice?
How do I change billing contact and email address for my company?