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Frequently Asked Questions
What do I need to enroll for AlumniFinder?
To setup an account you must have a 501(c)(3) letter from the IRS.
To get started, you will need to do the following:
• Download the Application
• Complete all information on page one of the application.
• Complete all highlighted sections of the remaining pages.
• Sign your initials to the bottom right sections of all four pages.
• Attach a copy of your 501(c)(3) letter from the IRS.
• Fax all information to: 1- 508-448-2440
Once your information has been received by our application verification department, a processing agent
will call you to review the terms and conditions of the agreement. Upon approval of your application, you
will receive a user name and password for your account.
This process takes approximately 3 business days.
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How Do I Submit A File For Batch Processing?
You can easily submit a file to for batch processing. When submitting a file, you can specify the file type and format that you would like
the data returned to you, or you can send it in the format you choose and request to have it returned in the same manner.
To submit a file, please follow the instructions outlined in the following link:
Batch Processing File Submission Instructions
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What kind of computer equipment and software do I need for AlumniFinder?
No software is required to access AlumniFinder online. To access an online account, you will need the following:
• A Macintosh or a Windows computer
• Internet Access
• Microsoft Internet Explorer 5.0 and higher (recommended)
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How do I sign in?
To sign in to AlumniFinder online, click the "Account Login" button on the home page.
Enter your user ID and in the sign in box. For security purposes we have moved our
account login access to a dedicated page. You will need to disable all pop-up blockers
to access our login information.
* You can allow popups manually by holding down Ctrl key while clicking the
Account Login link.
For further assistance conducting a search online click here:
Online Training Instructions
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What if I forget my login information?
If you forget your user ID or passcode, or become locked out of the system due to multiple failed
login attempts, the Account Administrator for your organization can reset your information. If
your password has be suspended for non-use the Account Administrator for your account will need
to reset your password (twice) for security purposes.
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Can I set up multiple users for my account?
Yes. If you are the Account Administrator for your organization, you can add or delete users by signing
in to AlumniFinder online. To add a user go to:
• My Account
• Manage Users
• Add User
• Enter the contact information for the new user.
• Create a unique 8-digit user ID.
• Assign an 8-digit alpha-numeric passcode.
New users will be prompted to change the passcode for their ID when signing in for the first time.
For security purposes, each user will also be required to assign a new passcode every 90 days.
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What is AlumniFinder's Privacy Policy?
AlumniFinder will only use the data you provide to update your records. We will not capture any information
for future use or share it with any other entity. After your information is returned to you we will erase the data
provided from our servers. We will provide secure FTP and the latest data encryption to insure the security
of your data.
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What happens if I get an Unauthorized Geographical Location error?
If your receive an Unauthorized Geographical Location message our Account Verification Department
will need to validate your IP address.
For further assistance please call: 1 (888) 332-8244
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